Returns & Refund Policy

Returns & Refund Policy

Last updated: June 2026

We want you to love your order. If something isn’t right, we’ll do our best to make it right. This policy explains your options clearly and in plain English.

Who we are

The Galaxy Star Projector is an online store based in Wigan, England. We sell to customers in the UK, USA, and worldwide. You can reach us at hello@thegalaxystarprojector.com.

30-Day returns window

You have 30 days from the date you receive your order to contact us about a return, exchange, or refund. After 30 days we are unable to offer a refund or exchange.

Faulty, damaged, or not as described

If your item arrives damaged, stops working, or doesn’t match what was described, you are entitled to either a full refund or a free replacement — your choice.

Because our products ship from overseas, we do not ask you to send the item back. Instead, we simply ask you to:

Once we’ve reviewed your evidence, we’ll process your refund or dispatch a replacement within 3–5 business days. Refunds are returned to your original payment method via Stripe.

Change of mind

If you’ve simply changed your mind about your purchase, we offer a store credit or exchange to the same value — we’re not able to offer a cash refund in this case.

To be eligible:

  • You must contact us within 30 days of receiving your order
  • The item must be unused and in its original condition

Get in touch at hello@thegalaxystarprojector.com and we’ll sort it out.

Items that cannot be returned

  • Items damaged through misuse or accidental damage (not a manufacturing fault)
  • Items requested outside of the 30-day window

How long do refunds take?

Once approved, refunds are processed within 3–5 business days. Depending on your bank, it may take a few additional days to appear in your account.

UK customers — your statutory rights

If you are based in the UK, your rights under the Consumer Rights Act 2015 apply in full and are not affected by this policy. Under that Act, goods must be of satisfactory quality, fit for purpose, and as described. If they are not, you have the right to a repair, replacement, or refund.

Contact us

For any returns or refund queries, please email us at hello@thegalaxystarprojector.com. We aim to respond within 1–2 business days.

Scroll to Top